Premiere stuck in "Import Files..." window

Cotufas

Hello! I've been using Watchtower plugin for a month in Premiere Pro, inside a Production. I'm working on an animatic, using a lot of .png and .jpg. The problem I have is when Watchtower tries to import some folders with .png or .jpg inside, it freezes, then an "Import Files..." window pops and it gets stuck here. I waited for an entire hour once and nothing happened.

It is weird for me because there are folders with 3k .png inside and no problem, but then a folder with 400 .png does not work.

If anyone have a similar problem and can help me out, I'll be really apreciated. Thanks in advanced!

Sir_Ivan

Cotufas seems you have some files inside the folder that couldn't be imported in Premiere Pro.
Try to import problematic folder with images manually and see if you get any error message from Premiere Pro.

Cotufas

Hey @Sir_Ivan Thank you for the fast reply. I have done that, and no problem importing manually...

Sir_Ivan

can you zip and send me folder that has issues with importing?
to support@knightsoftheeditingtable.com

Cotufas

Unfortunately, I can't send these folders. I'm under NDA in this project.

I just did a test on my own. I created a new folder and started pasting .png step by step (like 20 of them each time). Pasting and then importing using Watchtower. I was able to copy the complete folder with 405 .png doing this. However, I copied all the files at the same time and tried importing them, and I got the same "Import files.." window again.

So I thought it could be the amount of files, but I have another folder with 3.050 .png and I don't have any problems with this one.

Sir_Ivan

Cotufas by "Import files..." you mean standard Premiere Pro import progress window, correct?

Cotufas

This is the window where Premiere is frozen when trying to import these folders. If I cancel it, when it goes to another folder, it pops again and I have to cancel to continue.

This is Watchtower window, while the Import files window is there.

When I cancel, I get this message, but nothing is imported.

Sir_Ivan

Cotufas maybe you have corrupted file in another folder that is watched by Watchtower?

Cotufas

Not sure about that, because there is another folder next to the "test" folder, and I can import this one without any problem. It has less .png though. It's weird, I don't find any consistent patron in this problem

Sir_Ivan

Cotufas I see, it would be great to notice any pattern if it is possible.